Legal
Terms of Service
Last updated: October 2026 (v3)
Legal
Last updated: October 2026 (v3)
Grossen Performance is a shared marketing name used by two independent coaching businesses based in Calgary, Alberta, Canada:
When you enroll in a coaching package, your contract is with the specific sole proprietorship of the coach you work with, not with Grossen Performance as a single entity. By booking a discovery call, enrolling in a coaching package, or using our services, you agree to these terms.
Grossen Performance offers:
The specific inclusions for each package are described on our website and confirmed during the discovery call before you enroll.
Discovery calls are free, typically 15 minutes long, and carry no obligation to enroll. We use the call to understand your goals, answer your questions, and decide together whether we are a fit.
Once you enroll, payment is due at the start of each billing period.
Online packages are billed monthly or quarterly depending on the term you choose.
In-person packages require a one-time onboarding session fee of $195 CAD before training begins, plus monthly payments throughout your chosen term. By enrolling in an in-person package, you sign a coaching agreement that commits you to the full 3-month or 6-month term you selected. Your monthly payments continue through the end of that term regardless of whether you attend every scheduled session.
Prices displayed on the website are current at the time of enrollment. We may adjust pricing over time; any changes apply to new enrollments only, not to your current active package.
GP Membership is a self-serve subscription to the GP Platform. It does not include individual coaching, personal program writing, weekly check-ins, or one-to-one messaging; those belong to GP Core and above.
Billing: Membership is billed through Stripe as either a 4-week plan (EUR 59 every 4 weeks) or a 12-week plan (EUR 149 every 12 weeks, or EUR 119 if you joined during the 24-hour price on the GP Method page, or EUR 49 if you were one of the first 15 members to join within 24 hours of your first course purchase or, after GP Method Phase 1, in its last week, up to the moment it ends; members who joined at EUR 129 keep that price). A reduced price stays the same for as long as your plan runs. If you cancel, it ends with your plan, and if you join again later you pay the price on offer at that time. Both plans renew automatically until you cancel. The Nutrition: White Belt Mastery course is included with the 12-week plan and stays yours if you cancel. You can cancel at any time, effective at the end of the current paid period, and you keep access until then.
Your goal: when you join, you pick one training goal and the app gives you the block written for it. You can change your goal once, within 7 days of picking it. After your test day at week 12 you choose your next goal. The tests in the app are a self-assessment, not coaching, and section 8 applies to them.
GP Method Phase 1: offered at checkout with Built To Bounce, Built To Push and Built To Transfer for EUR 15, one payment, no subscription. It gives four weeks of the GP Platform app: you pick your goal, test your goal's jump and train phase 1 of the block for that goal. The four weeks start the day you pick your goal, not the day you pay, and access ends by itself after them; nothing renews. One Phase 1 per person. If you are already a paying member or a coached client when you tick it, that EUR 15 is refunded automatically and your plan is not changed. A refund of the EUR 15, or of the course it was bought with, ends Phase 1. The EUR 49 first-15 price above is open to you in your last week of Phase 1 and closes when Phase 1 ends; the 15 places count only people who start that subscription, so buying Phase 1 does not take one. If you join, Phase 1 counts as the first phase of your block and your test day stays at week 12 from the day you started Phase 1. If you already have or had Phase 1 and leave a written review at the end of a course, your next GP Method plan bought in the app is charged as normal on the day you join, and your next payment comes 28 days later than usual (12 weeks become 16, 4 weeks become 8); this applies once, and only if you were never a member before.
Earlier six-month offer: the EUR 249 six-month offer is no longer sold. Anyone who bought it paid once, and it does NOT auto-renew. It gives access for six months; after that you may continue on the 4-week or 12-week plan if you choose.
14-day money-back guarantee: if Membership is not right for you, email us within 14 days of your first payment and we will refund that payment in full, no questions asked. This is separate from, and in addition to, any statutory withdrawal right you may have as a consumer.
EU right of withdrawal: if you are an EU consumer, you normally have a 14-day right to withdraw from a distance contract. Because Membership gives immediate digital access, by starting to use the Platform you ask us to begin the service during this period; our 14-day money-back guarantee above is designed to meet or exceed this right in practice.
GP Membership: see section 5b. In short: cancel anytime effective end of period, recurring plans auto-renew until cancelled, the earlier EUR 249 six-month offer does not auto-renew, and a 14-day full money-back guarantee applies to your first payment.
Online coaching packages: you may cancel at the end of any billing period with email notice before the next renewal. Refunds for unused time within a paid billing period are considered on a case-by-case basis.
In-person packages: the $195 CAD onboarding session fee is non-refundable once the session has been delivered. In-person packages carry a contracted minimum term of 3 or 6 months. Once you enroll, you remain responsible for all monthly payments through the end of that term, whether or not you continue to attend sessions. Early termination, with a refund of future monthly payments, is only considered for documented medical reasons that make training impossible, or for relocation outside the Calgary area, and is at our sole discretion.
Pauses: package pauses for serious life events are handled case-by-case at our discretion. Week-to-week flexibility for travel and sickness is already built into the session policies above.
To get the most from coaching with us, you agree to:
Coaching with Grossen Performance is not medical advice, diagnosis, or treatment. We are not acting as physicians, clinical physiotherapists, or registered dietitians. Our recommendations are based on fitness, strength, and nutrition coaching principles and are not a substitute for professional medical care.
Always consult a qualified healthcare provider before starting a new training or nutrition program, especially if you have pre-existing medical conditions, are pregnant, or take prescription medications.
All training programs, nutrition plans, educational materials, and assessment tools we provide remain the intellectual property of Grossen Performance. They are licensed for your personal use while you are an active client. You may not redistribute, resell, or share them with third parties without our written permission.
Physical training carries inherent risks, including the risk of injury. You participate in our programs at your own risk. To the maximum extent permitted by Alberta law, Grossen Performance, its owners, and affiliates are not liable for indirect, incidental, or consequential damages arising from your participation in our programs or use of our website.
Each coach maintains professional liability insurance through a licensed Canadian insurer, including commercial general liability, malpractice liability, and cyber risk coverage. Policy details and certificates of insurance are available on request.
We may update these terms from time to time. The "Last updated" date above reflects the current version. Material changes will be communicated to active clients by email before they take effect.
These terms are governed by the laws of the Province of Alberta, Canada. Any disputes arising from these terms or your use of our services will be resolved in the courts of Alberta.
Questions about these terms:
Dries Grossen: dries@grossenperformance.com
Agathe Collet: agathe@grossenperformance.com